How often are updates for the phone server released?
Altigen
releases software updates almost quarterly. In these updates are fixes to
bugs found in previous patches and sometimes new features or reworks to
features that didn’t meet expectations.
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What is an IP phone?
IP Phones are sometimes called VoIP telephones, SIP phones or soft phones. These are all the exact same thing and are based on the principle of transmission of voice over the internet, or what is better known as VoIP (or voice over internet protocol) ...
Does AltiGen provide the E-mail server?
Yes. AltiGen provides a POP3 E-mail server as part of the system that must be used if the integrated voice mail/E-mail feature is deployed.
How do you reboot your phone?
Rebooting the phone simply takes 3 buttons on the phone. While the phone is on hook, press **3. The phone will then reboot and start up as normal in about 1 minute.
Can a phone work without a PoE?
Yes. If the phone does not have a PoE it must run with a power block plugged into an outlet for power.
Phone only says (BASIC) (ONHOOK), cannot make/receive calls.
The phone was just logged out of the session. All that needs to be done is log back in. Just press #27, enter in your extension, and then enter your password. The phone will say registering, and then it will show the date the time and your extension; ...